Staff Training

Do you find yourself frustrated with you staff? Are you having a hard time getting your message or philosophy across? Have you given up on an otherwise good employee?

Having the right staff can be the difference between a fun and profitable office versus a stress-producing, dysfunctional office. Inselman Coaching works with professional practices of all sizes and any length of experience to better train their staff, and find the right balance for your office.

The correct staff will help your practice meet 3 important objectives:

• Allow you to delegate tasks
• Create more referrals
• Allow you to have more free time

Expectation management and training are the hallmarks of a great staff

Expectation management coupled with specific and thorough training will allow the practitioner to create a staff that will promote a happy, profitable, and harmonious office setting. Imagine if your staff was organized, proactive, self-starting, and loved to come to your office every day. How much better and easier would your day be?

What we do

At Inselmancoaching, we teach our clients how to attract, train and motivate their staff to obtain maximum efficiency and profitability. We work by phone, and webinar, so your staff does not have to travel.

What Your Staff Will Learn:

1. Educate about your specific health discipline
2. Telephone Procedures-scripting
3. New patient telephone procedures
4. Established patient canceling and rescheduling telephone procedures
5. Established patient canceling and not rescheduling telephone procedures
6. Established patient with clinical question telephone procedures
7. Established patient with billing question telephone procedures
8. Insurance company telephone procedures
9. Doctor/Attorney telephone procedures
10. Government agency telephone procedures
11. Personal calls for the doctor telephone procedures
12. Office Flow
13. Organization
14. New patient forms
15. Insurance forms
16. Scheduling
17. Recalls
18. Collection of fees
19. Personality typing
20. Communication skills
21. Filing
22. Office Duties
23. Filing
24. Referrals and up sells
25. How to handle Objections
26. Expectation Management
27. PVA skill-building
28. Insurance coding
29. Networking Opportunities
30. How to stimulate referrals to the office

To learn more about our Staff Training Service, call: 888-201-0567